4 ways our Enable Access service can help property managers
Viewber has built an enviable reputation as the property industry’s trusted viewings partner, but our assistance extends far beyond showing home movers around houses.
Our Enable Access service has been developed with the lettings sector in mind, especially for managers who find repeated property visit requests overwhelming. The constant need to meet, greet, wait around and lock up disrupts busy schedules and, annoyingly, doesn’t generate income.
Although many property management appointments are essential for tenant wellbeing or compliance, we understand the nature of these visits rarely demands a skilled property manager be present. That’s why our Viewbers are trained to attend on a manager’s behalf. We have all the essentials covered, from extending a warm welcome to new tenants to waiting in for a scheduled contractor. Why not lighten your load and book a Viewber to help with the following:
1. Meet & greet tenants: if customer service is at the heart of your lettings proposition, it’s a nice touch to meet new tenants at the property for a handover. We understand, however, that dashing off to greet renters can be an unwelcome distraction.
Rather than settle for an impersonal, unaccompanied welcome, a Viewber can be booked to meet the tenant when you can’t be there. If there are keys and a welcome pack to hand over, add this to your booking notes and a Viewber will stop by your office to collect everything that’s needed.
2. Sit & wait for deliveries: whether it’s a new wardrobe or a washing machine, it’s annoying when a company gives you a four-hour delivery time slot. Rather than an experienced property manager sitting in a rental waiting for the doorbell to ring – or having to ask the tenant or landlord to be present – a Viewber can attend anytime, anywhere, for up to six hours, allowing everyone else to get on with their day.
3. Let in & lock up for contractors: part and parcel of property management is booking contractors to attend rental properties. It’s not unusual for either the tenant, the contractor or the landlord to request that someone is present while the work is carried out but waiting for a trade to complete a job can be a tedious task.
Our ‘let in and lock up’ service is ideal for scheduled maintenance, with a Viewber opening up for the contractor, remaining on site until the work is finished and locking up after the contractor has left. We can even take photographs of the completed work for you to assess.
4. Key collection & holding: it’s almost inevitable you will hold keys for your managed portfolio, but if you’re using our Enable Access service our Viewbers are happy to collect keys from your office and return them at the end of the booking. We can also retrieve and replace keys from key safes (installing the key safe at the start of the tenancy if required), and we also offer a key holding facility.
The latter involves us assigning a suitable key holder near the property that, once verified, provides a convenient place for a Viewber to collect and return keys to. This service is ideal for properties outside a manager’s local catchment and when continuity is important. The same Viewber can then be booked to conduct the majority of visits to a particular property.
Let’s start working together
Stop spending hours away from your desk and start your delegation journey today by contacting us. The Viewber HQ team is on hand to open your account and explain our simple, speedy booking system.
