Introducing the Viewbers
Recruiting to exceed expectations
Our network of Viewbers is hand selected to offer you a service that exceeds expectations and represents our clients in a reliable, consistent and positive way. Viewbers are recruited in a comprehensive process designed to ensure anyone completing Viewber services is suitable to represent you in every service we provide. Only a minority of applicants make the grade. They are then regularly checked following feedback after jobs.
Initially a Viewber must complete the following:
Less than 8% of those who apply
Less than 8% of those applying become Viewber Members
As part of these interviews, we’re looking out for the following:
We want them to show enthusiasm when telling us why they want to become a Viewber
Conflict of Interest
They do not have any conflicts of interest that could impact their approach as a Viewber
They are comfortable when working alone and understand the importance of safety and security for themselves and those at each property they attend.
Friendly & Personable
They can be trusted to present a polite, courteous attitude when representing the range of clients we work with
They are able to effectively use communication and technology tools required to complete the service
They will dress appropriately and present themselves in a professional manner
Contributing to your success
This detailed and selective approach is reflected in our performance scores. We are proud of a consistently excellent Net Promoter Score and complaint ratio of under 1%.
Identity and DBS Checks
The next step is ensuring they provide important and essential documentation.
Applicants are required to provide important and essential documentation such as a proof of address and photo ID, for security purposes. Our checks go above and beyond what is typically processed in the property sector.
Viewber Members require an up-to-date DBS check, refreshed every three years.
Viewber Members provide a head and shoulders photograph so booking Clients know who to expect at appointments.Clients can confirm a Viewber Members identity by requesting to see their virtual ID within our Viewber Member App on arrival at a property or a key collection/drop-off location.
The beginning for a new Viewber
Once Viewber Membership is approved, further modules are provided in our innovative Viewber Academy that aims to upskill and test their knowledge/ability to provide additional services such as Fire Door Checks, Floor Plan Creation, Photography and 360 Tours.
It doesn't end there...
The training doesn’t stop there – Once Viewber Membership is approved, further modules are provided in our innovative Viewber Academy that aims to upskill and test their knowledge/ability to provide additional services such as Fire Door Checks, Floor Plan Creation, Photography and 360 Tours.
We believe the process of becoming a Viewber Member is one of the most comprehensive in the Property industry, going beyond the typical requests made of new recruits to the property industry.