Become a Viewber

We've been operating since 2016.

Yes we are. Our Company Number is 10069752.

Viewber is owned by our two co-founders Marcus de Ferranti and Ed Mead.

Public Liability Insurance is not compulsory by law, however, many Viewbers choose to take out this insurance.

Professional Liability Insurance is not compulsory by law, however, many Viewbers choose to take out this insurance.

If you’re self-employed and you work on your own, there’s no need to have an employers’ liability policy.

Anyone who uses their vehicle for business purposes, should disclose this to their insurance provider.

This depends on the activity which you are undertaking. The payment offered will always be displayed to you on the email notification received. You are under no obligation to accept an appointment offered to you.

We aim to pay within 10 working days of an appointment by bank transfer.

You can either submit an invoice yourself, or we can provide you with a self-billing invoice.

If you are VAT Registered then you can charge VAT. You will need to provide us with your VAT Number.

This depends on the amount of notice which we receive from our Client of the cancellation. The cancellation terms are confirmed to you on each email booking notification.

We specify in our training that Viewbers should only admit applicants that they have been told about. This is especially important on open house viewings. Viewbers are advised to call the Client if they need to get permission to admit an unannounced applicant. We also advise all of our Viewbers to familiarise themselves with the advice provided by the Suzy Lamplugh Trust. In addition to this, we provide our Viewbers with a copy of our Lone Worker Policy.

Yes. All of our Viewbers operate on a self-employed basis.

Yes. All self-employed people must register with the HMRC. Please click this link for further information. 

There are a number of allowable expenses which self-employed people can claim. Please click this link for further information.

There is a handy self-assessment tool on the ICO website to help you to determine if you need to register. Please click this link for further information.

When you successfully register as a Viewber you will be granted access to the Viewber Manual, which provides everything that you need to know.

Yes. Prior to undertaking any work on our behalf, all Viewbers are vetted. This includes an online application form, one-way video interview, photographic ID, work eligibility documentation, proof of address and ideally a Basic Disclosure too.  

You must provide one of the following documents:

• A current valid British Passport
• A current valid passport or national identity card showing the holder is a national of a European Economic Area country or Switzerland
• A Permanent Residence Card issued by the Home Office

You must provide one of the following documents:

• Valid UK photocard driving licence
• UK-based bank or building society statement (must be less than 3 months old)
• UK-based bank or building society credit card statement (must be less than 3 months old)
• UK mortgage statement (must be less than 12 months old)
• UK gas or electricity bill (must be less than 3 months old)
• UK phone bill (not mobile; must be less than 3 months old)
• UK water bill (must be less than 12 months old)
• UK council tax bill (must be less than 12 months old)
• UK Credit Union statement (must be less than 3 months old)
• Letter from Benefits Agency, including Universal Credit welcome letters (must be less than 12 months old) Benefit letter from your local housing authority (must be less than 12 months old)
• Tenancy agreement from a housing association or a council
• Letter from a university or college (must be less than 12 months old)

Where possible, we ask all Viewbers to provide us with a Basic Disclosure which can be processed through Disclosure Scotland (you don’t have to be from Scotland to do this). Please click here for more information. 

This really depends on how quickly you complete the one-way interview and provide the required documentation.  On average the vetting process takes around 10 working days.

In general, viewings are booked for 30-minutes, or in hourly slots. On occasions, viewings may take a few minutes longer than planned.

Some viewings may overrun by 5-10 minutes and we would not look to pay an additional fee for this (as many viewings will also only take 15-20 minutes). Clients will look to the Viewber to control the viewing and ensure appointments run to schedule. If there are signs that the viewing will exceed an additional 10-minutes and the applicants are refusing to leave, then our Viewbers are requested to telephone the client for advice.

As many as you're happy to take on that have been offered to you - we are getting busier every day.

Wherever possible, we ask our Viewbers to arrive at the property early to familiarise themselves with the layout. We also ask our Clients to provide a link to the property information and to provide any notes that you need to be made aware of too. It is essential that you read this information prior to the applicants arriving at the property.

Usually, there will be a key safe installed at the property, however, you may also be asked to collect keys from a collection point, or you may be requested to be a key holder. On occasions, the property owner themselves will provide access.

Absolutely. You manage your availability at all times.

Yes. You can let us know how far you are willing to travel.

We have no issues with this, but you may wish to check with your employer first.

Unfortunately, we cannot guarantee work to any of our Viewbers.