When you are considering outsourcing any service, it’s natural to have a lot of questions.
We’ve looked to capture the most frequently asked questions here, but of course the best way to find out about Viewber is to speak to our Client Relationship Team.
We work with a multitude of different Clients. Head over to our Services page for more information.
Viewber is not required to have a licence as we only conduct one activity within the 'Agent Letting Work' category and nothing within the 'Agent Property Management Work' category. To confirm, we do not provide an Inspection or Photography Service in Wales.
We have a fantastic Operations Support Team to assist with day-to-day queries.
In the unfortunate event that you need to make a complaint, please email firstname.lastname@example.org
You'll find details within this short video.
At present we can supply a Master Lock 5401D or a Police Approved C500 Supra KeySafe.
There are some great videos on our Services pages which explain why clients seek to use our outsourced services.
Our charges vary depending on the service being carried out. Please feel free to contact our Business Development Team for further information.
Absolutely not. We do not charge any commission.
Of course, our main service offering is viewings! Head over to our Services Page to find out more.
Please take a look at this video, which provides a typical example of the type of person who registers to become a Viewber.
Prior to undertaking any work on our behalf, all Viewbers are vetted. This includes an online application form, one-way video interview, photographic ID, work eligibility documentation, proof of address and ideally a Basic Disclosure too.
Viewbers are essentially contractors who carry out work on behalf of property professionals. They do not seek to negotiate new lets, or sales, and are not local property experts seeking to gain new instructions. With this in mind, Viewbers are not deemed as estate agents, letting agents, or local property experts.
Wherever possible, we ask our Viewbers to arrive at the property early to familiarise themselves with the layout. We also ask our Clients to provide a link to the property information and to provide any notes that they need to be made aware of too.
No. If the Client requires the Viewber to provide the applicant with printed marketing literature at the time of the viewing, we would suggest that a supply of property brochures are left within the property for the Viewber to hand out. The Viewber will, however, have access to the online version of the property brochure, if the URL link has been provided by the Client.
The Viewber will take down the details and include the information in the feedback provided. The Viewber, will, however, encourage the applicant to make contact with the Client directly.
If there are specific questions that you would like the Viewber to ask during the appointment, then these should be added to the notes section of the booking form. Viewbers, cannot, however, recommend or promote services to the applicants.
Yes, they will. Feedback will be entered into our system and provided to our Client.