As Viewber has grown, one of the recurring questions has been about how to make sure that a busy negotiator doesn’t turn a wet Thurs afternoon into an excuse to use Viewber - especially when they could be doing a viewing themselves. Well, luckily as we’ve grown our clients have worked this out and come up with some good solutions they now use to their advantage.
Several agents now run a simple system of credits for their offices. To start with each office gets three Viewber credits [viewings] per week. Negs will get commissions for the viewings they use, so hopefully means they’ll use them wisely.
Office bosses or directors can have a parent/child account overview to check who’s using it and it then becomes a management tool as well. If it starts to get used well the negs have more credits they can use.
All agents are looking to up their game, anyone who thinks they don’t have to is likely to go the same way as some grand old names – the latest of which was Humberts. There’s less going on out there and more competition. Happily many of the UK’s best-known agents are now using Viewber for out of hours and weekend stuff. This is exactly what I always envisaged for Viewber and it’s having a significant impact on the bottom line.
Once a neg realises they have to compete to use the viewings wisely they start to use the slots as an asset and cease looking at it, wrongly, as some kind of threat. Fact is our Viewbers are local and know the lie of the land – so why not get your negs on board and even more productive. Spend a little to accumulate a lot.
This is a real voicemail forwarded to us by a frustrated buyer... he subsequently asked the agent why they don't use Viewber - they do now!
So, what do you currently spend on sending staff out on viewings?
How does booking a viewing with Viewber work? For clients, it’s as simple as clicking a button but here we also explain what happens after the booking is sent.