How to avoid office/staff virus transmission

Posted on 11 Jan, 2021

Agents are showing concern and compassion for their employees as we endure Lockdown 3.0, and Viewber is here to encourage wellbeing without compromising your business.

Covid is keeping us on our toes and the newest strain, which appears to be highly infectious and transmit more easily, has made the property industry question its own conduct - even after the Government gave the green light for buying, selling, letting and physically moving home to still take place.

Quite rightly, some agents have chosen to change their staffing system in light of rapidly rising positive cases. Many branches are now operating on an ‘appointment-only’ basis, with the doors kept locked, while others are not open to the public at all – kept ticking over by a skeleton workforce or a single agent.

Reducing risk & transmission

This is sensible as it not only drastically reduces contact between the general public and property professionals; it also lowers transmission rates between team members. Thankfully, many aspects of sales, lettings and conveyancing can happily be conducted digitally and our recent blog details some of the remote tools designed to help transactions start, progress and complete during lockdown.

But even with digital diligence at our disposal, there is still one area of moving home that remains best conducted in person – viewings. With buying a property usually someone’s biggest single expense and the experience no less important for those renting, the majority of final decisions still rely on seeing a property in the flesh.

Keeping employees away from the front line

Even during our current lockdown, we know movers still want accompanied viewings but we also understand agents may have staffing concerns over the coming days, weeks and months. Many employees may already be at home – perhaps working remotely, supervising children who are homeschooling, shielding, isolating due to a Track and Trace alert or, quite possibly, recovering from Covid themselves.

Although they can complete many tasks using a laptop and a mobile phone, leaving the house to accompany viewings and property visits could be impossible. In these cases, Viewber can take over and keep interested clients ‘hot’ and looked after while your staff stay home.

Filling in the gaps, whenever & wherever you need help

If you’re an agent or auctioneer contemplating furloughing colleagues or perhaps, sadly, you see redundancies ahead, you can partner with Viewber to support your business. Although these actions can boost your bottom line figures, they may leave you short on physical manpower. We will ensure every lead can view a property – wherever that is in the UK - in a way that’s budget friendly as you only pay per booking, as and when you need it.

Safety first when conducting viewings

We know even some agents are surprised that viewings are still permissible and we have listened to their concerns. In playing our part, we want to help minimalise the risks for all involved. Here are the advantages of booking a Viewber:-

1. You can avoid agents visiting multiple properties and potentially bringing the virus back to the office by booking a Viewber to accompany property visits or viewings. We will also endeavor to book the Viewber who is most local to the property to minimize travel and to facilitate arrival on foot, where possible.

2. You can ask for one sole Viewber to exclusively look after a single property to avoid cross-contamination. If required, they can also become a key holder or access a key safe to further reduce transmission risk and avoid repeated trips to your office.

3. You can request a Viewber to prepare a full set of marketing assets – either as part of a viewing or as a separate booking. This service can include photographs, a floorplan and a 360? virtual tour. We can also host live video call viewings for an ultra ‘hands off’ approach, and for movers who may be shielding or isolating.

4. You can book with confidence knowing that each Viewber is strictly adhering to Covid-safe and social distancing guidelines. They will attend with full PPE and will only allow the visit to go ahead if everyone involved - and the property itself - passes a stringent risk assessment. They will not hesitate to abort the appointment if there is any concern.

Contact us

Setting up a Viewber account is quick, simple and reassuring. Get in touch today and join hundreds of other property professionals who are benefiting from our support during challenging times.






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