Keeping calm & carrying on during Covid-19

Posted on 18 Mar, 2020

The Viewber family continues to provide support for the property and gig economy, matching well and able Viewbers with property professionals, agents and auctioneers in need.

There is little need to underline the seriousness of the current pandemic and everyone is in unchartered waters. The property industry is no different and we are all operating on a day-by-day, week-by-week basis. Rest assured, Viewber is monitoring the advice issued by the Government and the NHS so we protect our staff, our Viewbers and the home moving masses.

We will continue to operate as normal for as long as possible and we’d like to highlight how our existing working practices will help keep the property industry ticking over. Our services are especially important for agents who may not be able to travel outside of their immediate area, as we provide nationwide coverage.

Filling in for unwell and isolated staff

The strict seven-day quarantine advice for anyone with a high temperature and/or a new continuous cough may impact your staffing levels. While a degree of agency work can be conducted remotely from home, sometimes an in-person visit is necessary.

We maintain a good nationwide coverage of Viewbers who are willing and able to complement your team or fill in for absent staff. As well as accompanied visits, we can undertake ID checks (including those for Right to Rent), complete inventories, and produce property reports and inspections. Our Viewbers can also take photography and compile 360 virtual tours for remote viewings. Don’t forget, we can collect keys from your office or a key safe, or you can post keys to a qualifying Viewber, who can become an official key holder.

Remaining vigilant where our Viewbers are concerned

We are in regular communication with all our Viewbers concerning wellbeing and hygiene. As well as asking Viewbers to refrain from accepting bookings if they are unwell or in self isolation, we are offering guidance to those fit and undertaking work. This includes following Government and NHS guidance on hand washing, sanitizing and coughing.

We have also issued our own ‘social distancing’ advice, asking our Viewbers to stay at least 2 meters (about 3 steps) away from viewers/property occupiers when undertaking an appointment, and to not shake hands with anyone. Viewbers are also asked to clean and disinfect frequently touched objects, such as keys, notepads, mobile phones, cameras and pens.

Our remote working model

Viewber was founded with remote working at its heart and even our most senior members of staff continue to work through the current pandemic from their varying locations. We have always utilised cloud computing, video calls and social media to run our business, and continue to do so with success and little impact on our efficiency.

Our Viewbers are keeping in touch with us and each other via our dedicated Facebook group and our community support network. Agents can continue to log in to their secure dashboards from any mobile device to book appointments; check their emails for details of an assigned Viewber and for appointment feedback, and use our chat and email channels for any questions.

Please don’t hesitate to get in touch during this difficult time. Viewber will do its utmost to help your business keep running.

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