Key things: how to make check in simpler

Posted on 5 Jan, 2018

Demand for short-term lets is growing but so is the customers’ desire for a more professional rental experience. When you’re renting out a whole property – whether that’s an Airbnb, HomeAway or similar, traditional holiday accommodation, a corporate let or a serviced apartment – the check in/out procedure can make or break the success of the tenancy, and heavily influence what type of review the guest leaves for you.

There are three main ways of handling your guest’s arrival: meet them in person for a key handover; leave a key in a safe play for the guest to recover themselves (asking them to leave it in the same place on their departure) or use a secure key exchange, such as KeyNest, where your guest generates a unique code to release a key held at the nearest key exchange.

It’s great to have different options available as you can tailor each check in according to your own time agenda, your location and the nature of your guest.

The personal touch
If you’re determined to receive 100% positive feedback, glowing reviews and repeat business, you may feel only a face-to-face check in will do. We agree that it’s the personal touch that can make all the difference. Likewise, a key handover in person may be essential if the property is unique, difficult to access or of a size and specification that requires an accompanied tour. The very nature of short lets, however, means the flow of people is frequent and unless lettings is your full-time job, it can be hard to meet and greet every guest – especially if they arrive during unsociable hours. Factor in your own commitments and the reality that you might live miles away from your properties, and you may find your customer service levels compromised.

Support is here
The popularity of short-term, holiday and serviced apartment-style lets has spawned a booming support industry that is making the practice of running your own let quick, easy and more professional. Viewber is proud to be at the forefront of raising standards in short lets, with our guest welcoming, key handover and accompanied property tour services available to hosts, property managers and letting agents. We even supply and install keys safes (C500 Supra KeySafe and Master Lock 5441D) for our clients to make their lives – and that of their guests - easier.

Viewber can be there, even if you can’t
Our Viewbers are local people available across the UK and they can be easily booked on a 24/7 basis to welcome your guests – ideal for early and late arrivals. And there’s an extra perk - our Viewbers know the area they cover inside out, so can provide your guests with handy hints and tips for an enjoyable stay.

Having a friendly face ready to open the front door when your guests arrive makes the right first impression – and can be the difference between a 1 or 5-star review. Don’t forget, our Viewbers can also conduct check outs - essential if you’d also like a quick report on the condition of the property and have the peace-of-mind that the guest has vacated ready for the next booking.

Want to know more?
It’s quick and easy to set up a partnership with Viewber. Everything you need to know will be covered in a discovery call and online demo with our Business Development Team. Learn how Viewber can improve your reputation, prompt more positive reviews, free your time and help grow your rental portfolio – with the ability to add properties outside of your local area. Simply click here to discover more.


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