Property managers: biggest benefits using Viewber

Posted on 12 Dec, 2019

The lettings and property management industry fees aren’t going up and margins are tightening, especially in the light of shocking new figures that illustrate just how much pressure recent changes have put on industry professionals.

The latest annual Fixflo Lettings Report revealed 4 in 10 letting agents had considered quitting in the past year amid falling profitability; with 1 in 5 agents losing more than 20% of revenue as the tenant fee ban took hold.

Letting agents have increasingly been turning towards property management to counteract reducing income streams. While the essence of charging landlords for management services is completely justified and not in jeopardy, economies of scale and resourcing logistics can eat into earnings if not managed correctly.

The comments section at the bottom of a Fixflo story was full of agents discussing just how many managed properties were needed for the exercise to be financially viable. The figures ranged from 50 to 125 per property manager, taking into account the type of tenant and the repair of the property. Service levels were also discussed, with some agents highlighting how volumes of managed properties inevitably led to a dip in standards and the tipping point at which more staff are required also came under scrutiny.

It’s clear there is a fine line between under-servicing, profitability and resourcing and that’s where Viewber can help. Agents trying to balance taking on more managed properties and hiring dedicated staff can mitigate over-commitment risks by involving Viewber.

Our property visit service is invaluable for agents trying to protect profitability and grow their managed portfolio, without compromising standards. Going out in person to rented properties is one of the most common management tasks but it in itself is not income generating. So wouldn’t it be great if you could get someone reliable and vigilant to go on your behalf - especially if managing a far flung portfolio?

We have Viewbers providing UK-wide coverage, meaning there is a Viewber ready and waiting in the vicinity of every let property in the country. Many property managers are already booking Viewbers to visit rentals on their behalf, performing basic inspections (which come with instant feedback and photographs), providing fixed-fee inventories and letting trades in/locking up after.

As an extra help to property managers, Viewber goes above and beyond by offering a seven-day-a-week service, with availability after business hours, at the weekend and even over Bank Holidays.

Having a Viewber on hand to visit a property when you don’t have time - or when the reason is trivial - allows property managers to concentrate on improving service levels. Working with Viewber should also be factored into resourcing conversations, as we bring to the table fixed fee ‘pay as you go’ services, as opposed to full time wages and the associated costs of introducing a new member of staff.

What’s more, Viewber is a scalable, flexible service that accommodates the fluctuating need for property visits. We give property managers the choice of how many visits they delegate on a day-by-day, week-by-week basis. If you’d like to know more about Viewber property visits, anywhere in the UK, get in touch today.


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