For some, there is an expectation that estate agent should offer a service over the Christmas period. But it’s a time of year that staff probably want to be at home with their families and take a well earned break.
Boxing Day to New Year’s Day, however, sees the perfect storm of property search conditions – boredom, the high chance of a new internet-connected gadget and resolutions to make that move in the new year.
The figures can’t be ignored - more than 11 million pages were viewed on Rightmove on Christmas Day itself in 2017 - and 38 million by 3rd January 2018. It’s a traffic spike the portal notes year after year, and 18/19 will be no different.
Festive activity doesn’t always translate to walk-in business and to open your branches between Boxing Day and New Year’s Day may well be a false economy. What will come, however, are viewing requests as people will have time on their hands. Continuity of service and justifying opening your branch is a delicate balance but no agent will want to miss potential offers, particularly in this environment.
Luckily help is at hand. Viewber ensures estate and lettings agents can always say ‘yes’ to viewing requests – even when they’re 'closed’ over the break. Agents can delegate viewings to our Viewbers with very little effort. Our automated ordering software means a local, knowledgeable and professional Viewber is only a click of a button away. They will undertake a viewing on your behalf and file an immediate follow-up report, leaving you free to make one more turkey sandwich whilst working remotely from home.
Think about the reviews you could get by offering that kind of service....and start the new year with a raft of offers you wouldn’t normally expect.
They say that money can’t buy time, but at Christmas, anything is possible. Talk to us about how Viewber can step in for that awkward Boxing Day and New Year’s Day period and give your staff the gift of commissions AND solid time off.
This is a real voicemail forwarded to us by a frustrated buyer... he subsequently asked the agent why they don't use Viewber - they do now!
So, what do you currently spend on sending staff out on viewings?
How does booking a viewing with Viewber work? For clients, it’s as simple as clicking a button but here we also explain what happens after the booking is sent.