Social landlords: visits & viewings explained
In today’s world managing a portfolio can involve meeting a lot of seemingly difficult KPIs. If you are looking to ease pressure in your social housing department by adding an outsource partner, Viewber is a great place to start. We are a trusted brand that’s operated a network of vetted professionals across the UK for many years, and can work as an extension of your in-house team.
Viewber is already assisting many social landlords needing help with accompanied viewings, property visits and inspections. Our core offering is to carry out the on-site visits that take you away from your desk, allowing you to focus on more pressing tasks. And when you book a Viewber, we reduce your travel miles and carbon footprint in the process. We can even livestream an onsite inspection.
Our social landlord proposition has been designed to specifically respond to your industry’s precise needs. Our Viewbers are trained to:
– spot health and safety comprises, such as damp, mould and disrepair
– identify vulnerable residents, providing a ‘sit and wait’ service during repairs, if required
– conduct full tenancy verifications
– serve notices and other documents
– look for signs of non-compliance
– make contact with tenants in arrears
– inspect communal areas with fire safety and anti-social behaviour in mind
Viewber also makes it easy for you to manage wide and diverse social property portfolios. We offer nationwide coverage, for those hard-to-access properties and remote stock, and we offer evenings, weekends and Bank Holiday appointments so you can catch up with tenants when it is convenient for them.
Our social landlords also love our bespoke reports, which can be tailored to a property or block’s individual requirements. Plus, we’ll always ensure our online booking platform is simple and quick to use, and you’ll be partnering with a carbon neutral company.
Our comprehensive social landlord services include…
Accompanied viewings service: send a Viewber to meet a prospective tenant or tradesperson at any designated property. We can collect keys in advance to save hassle, and provide a full feedback report via our secure dashboard.
Tenancy verifications & welfare checks: our network is very familiar with identifying vulnerable occupants; spotting signs of subletting and overcrowding; performing verification checks and reporting back on safety concerns.
Property inspections & checks: whether it’s to qualify a maintenance issue, report back on the status of repairs or witness anti-social behaviour, a Viewber can visit a social housing property to make a condition assessment. If the matter is of critical importance, we can even hold a WhatsApp video call from the property with the housing professionals involved.
Compliance: if there is any danger of safety checks and compliance visits being missed, Viewber can step in. Social landlords are already using us to perform fire, gas and safety inspections in properties and communal areas. These can support legal action, improve estate gradings and help achieve compliance KPIs.
Property photos & floorplans: if you need a digital suite of photographs, floorplans and even video walkthroughs of a property in your portfolio – for asset management or for marketing purposes – let a Viewber prepare these for you. Social landlords also find our digital assets are valuable when it comes to preparing leasehold documents, approving alterations? and updating block plans.
Social landlords needing support during 2022 can open an account with Viewber today. There’s no minimum requirement or contract that ties you in, and onboarding is quick and simple. Contact us to discuss our services.
